FREQUENTLY ASKED QUESTIONS
to get A the same Q very F, so we thought it was about time we created
a FAQ page. Hopefully the
information below will answer your Q, but if not, please drop us
a line; of course, if we find that you've A any Q which are actually
answered by the FAQ, we may be compelled to take the P...
brands of shirt do you supply?
We supply a
wide range of brands, including Gildan, Fruit of the Loom, Mantis,
Hanes, Jerzees, Kustom Kit, AWDis Hoodies, Regatta, Result, Absolute Apparel, Continental, Uneek, American
Apparel, and many others.
want shirts for my band - which brand do you recommend?
you have an online catalogue?
For band t-shirts,
we recommend Gildan and Fruit of the Loom; our "standard"
band t-shirt is Gildan Heavy (code GD005), which represents a great combination
of quality and value.
I get fitted "girly" shirts?
in a variety of brands. Best value would be Gildan (code GD072).
shirt colours are available?
are available in different colour ranges; the widest choice is offered
by Gildan Ultra (code GD002).
I mix t-shirts and other garments in one order?
Yes; you can
mix garment types, colours and sizes however you like without affecting
the unit prices.
garments other than t-shirts do you supply?
hoodies, long-sleeve shirts, workwear, fleeces, underwear, caps,
bags, spacesuits, jackets, sportswear…
your shirts come from ethically responsible sources?
we're very fussy about this sort of thing. We only source from suppliers with a published and independently
verified ethical policy, supporting workers' welfare unions, local
wage regulations, and the complete prohibition of forced labour
(including child labour.)
the cheapest t-shirt you supply?
shirt we COULD supply will remain a secret, because we refuse to
supply it (basically, it's crap.) The cheapest shirt we DO supply is the Gildan Heavy, although
for certain functions the Fruit of the Loom Full Cut (which is even
cheaper) may be adequate.
the best-quality t-shirt your supply?
The best sensibly-priced
t-shirt in our range is, in our opinion, either Gildan Ultra or
Fruit of the Loom Super Premium. Hanes Beefy-T is very good, but pricey; the whole Continental range is excellent, but rather more expensive. (Continental shirts are not in our main catalogue; you can see them HERE.)
is the capital of Lithuania?
the smallest number of shirts I can order?
One. (Well, strictly speaking it's none, but that's
not so much an order as the absence of an order.)
design has more than one colour - how does that affect the price?
Each extra colour
requires one extra screen, and one extra print per shirt.
want a backprint as well as a front print - how does that affect
requires one extra screen (per colour) and one extra print (per
colour) per shirt.
you print on the sleeve?
Oh all right,
if you insist. It costs a bit more, though.
you print in odd positions - round the side, or at the bottom corner,
Yes, as long
as the print occupies a rectangular area no bigger than 35cm wide
by 44cm, and doesn't fall within 2cm of a seam.
you print photgraphic images?
Yes; this requires
a high-resolution colour-separation and halftone output, which adds
to the costs.
print colours are available?
We mix colours
specifically for each job, and (at an additional cost) can work
to Pantone references if required (within reasonable tolerances.)
For consistency, however, we suggest that you incorporate colours
from our standard
print colour palette in your design. Please note that the appearance
of the colours in this file are dependent on the calibration of
your monitor, and of course the "shimmer" effect of shimmer
inks isn't visible on-screen.
is a "screen", and why do I need one?
The screen is
the stencil through which ink travels en route to becoming your
printed design on the shirt. It's
made of a fine mesh, onto which your image is exposed so that ink
can only pass through the design and not through the rest of the
I re-order more shirts, do I have to pay for the screen(s) again?
As long as your
order is for at least 25 items using the screen(s), no; we re-make
them free of charge at any time.
you print sparkly "shimmer" ink?
Yes, at a small
you print "puffy" expanded ink?
Yes, at a small
you do embroidery?
I have individual names, numbers or phrases on each shirt?
Yes; this is
done using vinyl-cut transfer prints which vary in price from £2 to £4
do I get my artwork to you?
Email or CD
is preferable, but we can scan from hard-copy at a push.
format should I send the artwork in?
We can work
from most graphics formats; .psd or .jpg at 300dpi or higher (at
actual print size) normally does the trick, or any vector format.
artwork is a bit rough - can you help?
gruesome it is, we can usually clean up low-resolution artwork to
get something printable, but it's always preferable for you to send
a good high-resolution file if possible.
design is just text - can you lay it out for me?
As long as we
have the font, yes.
the biggest image size you can print?
35cm wide by 44cm high.
I send you hard-copy artwork?
we prefer to work from computer file if possible (especially if
your hard-copy is bigger than A4.)
long would it take to print my shirts?
depends on the size and complexity of your order; if you have a
specific deadline, please contact us as soon as you can so that
we can confirm whether there may be any problem meeting it. We can usually hit tight deadlines, but under certain circumstances
we may be compelled to mutter under our breath, say fairly rude
words, or suggest that you invest in a time machine.
do you deliver my shirts?
We use Interlink/DPD for
most of our national and international deliveries.
does delivery cost?
Standard Interlink next-day business-hours delivery costs £12.00 plus VAT. (For very small orders, it's a bit less - it depends on the weight of the package.)
I collect from you, to save the delivery charge?
Yes you can. If you want to collect outside of our normal business hours
(8am-4.30pm Monday-Friday) we can arrange this as long as we have
are you based?
miles north of Nottingham, England.
band is on tour - if we run out of shirts, how quickly can you get
more to us?
As long as you
give us the tour schedule in advance, we can try to turn re-orders
around within a matter of a few days (often even quicker than that
- the key is to make sure that we make a plan in advance and keep
your screens "live" and appropriate shirts in stock.) We can discuss this prior to your initial
printing method do you use?
using top-quality professional equipment. Our print carousels are
one MHM E-Type 12-station / 10-colour semi-automatic, and two M&R
Chameleon manual 6-colour carousels. We have two additional manual
carousels for back-up and special projects, and a clamshell heatpress
for vinyl-cut and inkjet transfer prints.
come your prices are so low - what's the catch?
We offer exceptional
print quality at fair prices; many print companies don't want to
print less than a few hundred shirts, so they set much higher prices
for smaller batches, but we specialise in working with small bands
and other lower-volume clients, although we routinely handle batches
up to 5000 or so.
can I be sure of the quality of your work?
We are fiercely
proud of our reputation for the highest quality printing; we believe
that our reputation speaks for itself, but if you've had a grim
experience with another printer and are reluctant to take anything
for granted, we'll be happy to send you a sample of our work.
you have a list of satisfied clients?
don't publish our full client list (currently about 3000 clients)
for reasons of client confidentiality but this
somewhat random selection should give you an idea of the calibre
of our client base.
Shirtysomething a "proper" company (not just a couple
of guys in a garage)?
Very much so;
in addition to the two directors we have four full-time employees,
two part-time employees and several sub-contractors. In July 2006 we became a Limited Company,
and moved from our our original small industrial unit to a much
larger facility, increasing our capacity (and efficiency) five-fold.
payment methods do you accept?
credit card, cheque or BACS transfer (or, at a push, cash.)
I have to pay up-front?
We do prefer
this if at all possible, but we can set up an account for you to
pay on 14-day invoice if necessary.